Heuristic Analysis Techniques
When conducting heuristic analysis for a mobile app in the healthcare domain aimed at users aged 40 and above, consider the following techniques:
Visibility of System Status:
- Ensure that users receive clear feedback about their actions, system responses, and the status of ongoing processes.
- Display progress indicators and provide feedback on completed actions.
Match between System and Real World:
- Use language and design elements that align with users’ understanding of health-related terms.
- Ensure icons and symbols are intuitive and represent real-world concepts.
User Control and Freedom:
- Allow users to easily navigate through the app, providing clear paths to go back or undo actions.
- Minimize the risk of errors by incorporating confirmation prompts for critical actions.
Consistency and Standards:
- Maintain consistency in the app’s design, terminology, and layout to reduce cognitive load.
- Follow established design conventions for healthcare apps to create a familiar user experience.
Error Prevention:
- Implement error prevention measures, such as confirming actions before irreversible changes.
- Provide clear error messages with actionable information and guidance.
Recognition rather than Recall:
- Display important health-related information prominently and avoid relying on users’ memory.
- Use clear headings, labels, and visuals to aid recognition.
Flexibility and Efficiency of Use:
- Allow users to customize settings based on their preferences and health needs.
- Provide shortcuts and efficient navigation options for users who are familiar with the app.
Aesthetic and Minimalist Design:
- Ensure a clean and clutter-free design that prioritizes essential health information.
- Use legible fonts, appropriate colour contrasts, and a clear hierarchy of information.
Help Users Recognize, Diagnose, and Recover from Errors:
- Include descriptive error messages that guide users on how to resolve issues.
- Provide easy-to-follow steps for recovering from errors and continuing with their tasks.
Help and Documentation:
- Include accessible help resources within the app, such as tooltips or a help centre.
- Ensure that users can easily access additional information about health-related terms or features.
Applying these heuristic analysis techniques will help you evaluate the usability and user experience of your healthcare app for the target age group. Regularly test the app with users aged 40 and above to gather feedback and make iterative improvements based on their needs and preferences.